Exploring AI Use in Nonprofits: Insights from a Panel Discussion

In a recent Zoom panel hosted for students and local Phoenix nonprofit professionals, a dynamic conversation unfolded around how nonprofits are exploring, adopting and managing the use of artificial intelligence (AI) in their organizations. The virtual format allowed for broad participation, especially among nonprofit students curious about real-world applications of AI in mission-driven organizations.

One of the most striking takeaways was the acknowledgment of a “policy vacuum” within their organizations with relation to AI, as the technology availability and use are moving faster than the ability to keep up with policies related to the use. When students asked whether formal policies were in place to guide AI use, the answer was a resounding “no.” This absence sparked a thoughtful discussion on the importance of developing ethical frameworks before AI becomes deeply embedded in organizational workflows.

Nonprofits are approaching AI with caution, especially when it comes to sensitive data. Across the board, organizations emphasized that they do not input identifying or personal information into AI tools. This practice reflects a commitment to ethical standards and helps alleviate concerns around privacy and data protection and is an important consideration for use by the future nonprofit leaders at ASU.

While nonprofits are not yet using AI-generated images in their public-facing marketing materials, many are experimenting with these tools as a way to kickstart creative brainstorming. AI is being used to support — not replace — human creativity and decision-making.

For example:

• Angela Torres from ICAN developed a chatbot to help staff independently access internal policies and procedures, reducing reliance on her as a department of one.
• Jenn Fecteau from City of Mesa Arts and Culture, and current NLM student, shared how a staff member uses AI to identify themes in interviews and align them with programming needs.
• Angela Cazel-Jahn from the Phoenix Children’s Museum and Donna Meuse from MIM (Musical Instrument Museum) highlighted how AI has boosted employee confidence and served as a collaborative tool in planning and brainstorming. Teams of one have found this especially helpful.

AI is also being used for:

• Event planning
• Future programming
• Organizational structuring

Torres noted that AI has helped translate materials quickly for families from diverse backgrounds, supporting inclusion initiatives. At ICAN, they’ve gone a step further by implementing guidelines and training, with support from a board member with an IT background.

The panel wasn’t just about tools — it was about connecting people and practices in nonprofits. One of the highlights was the connection among students and professionals. Student engagement in the discussion led the way for questions and deeper discussions on the practical aspect of using AI in the workforce. Relationships among those who attended are expected to continue, with participants eager to share evolving practices and lessons learned.

The overarching message? Explore and play — but be mindful of what you feed into AI. Nonprofits are navigating this new terrain with curiosity, caution and a deep sense of responsibility to the communities they serve.